VAT RATES

Austria 10%, Belgium 6%, France 5.5%, Germany 7%, Italy 10%, Luxembourg 3%, Netherlands 9%, Portugal 23%, Spain 10%

SHIPPING RATES BY ROAD

Island of Ireland (Incl. NI) (€16 up to 15kg plus €16 per 15kg thereafter)

SHIPPING RATES UPS BY AIR

Zone 1 – Belgium, France, Germany, Italy, Luxembourg, Netherlands, 1st kg €43.00, €5.00/kg thereafter. Corsica – 1st kg €70, €5.00/kg thereafter
Zone 2 – Austria, Portugal, Spain, 1st kg €46, €6.00/kg thereafter
Zone 3 – Andorra, Liechtenstein, Switzerland 1st kg €56, €7.50/kg thereafter
There may be a supplement of €30.00 for islands or remote areas.

Connemara Smokehouse Delivery Details:

We deliver to many countries worldwide, but shipments to some countries can prove difficult due to customs regulations and remoteness of areas. If your country is not on our list, please contact us and we will let you know if we can deliver to your area and how much it will cost.

YOUR SHIPMENT

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

DELIVERY SCHEDULE

We are NOT responsible for any delays in delivery due to local holidays at the destination. It is the customer’s responsibility to make sure that the scheduled delivery date does not fall on a holiday and that the delivery is not delayed by a holiday during the delivery period.

We also cannot take responsibility for late or non-deliveries due to adverse weather conditions, so please arrange for a timely delivery.

Correct address and contact phone details must be supplied. All orders must include the post code and the contact telephone number of the recipient. The courier company is not obliged to make extensive inquiries to arrange delivery.

A signature is required as a proof of delivery.

Delays in transit are the sole responsibility of the courier company, unless the delays are caused by the customer by providing incomplete or incorrect address details. Connemara Smokehouse does not accept responsibility for such delays and will not give refunds or replacement orders.

During the Christmas period standard delivery times are affected and we cannot guarantee a delivery on exactly the dates requested.

Where possible an automated email will be sent by the courier company to the customer (who placed the order), on the day of dispatch to enable the customer to track the shipment.

We deliver to many countries worldwide, but shipments to some countries can prove difficult due to customs regulations and remoteness of areas.

Shipments may be subject to local custom inspections which may incur charges and delays. These are outside our control. Local taxes and duties are to be paid by the recipient. Connemara Smokehouse cannot be held responsible for any delays in overseas deliveries due to collection of these duties and taxes, or delay at Customs.

FORCE MAJEURE

We assure our customers that we will do our best to meet their requirements. Variations or cancellations may be necessary due to unforeseen circumstances such as an Act Of God, war, bad weather conditions, strike actions, labour disputes, fire, floods or other causes beyond the control of Connemara Smokehouse.

PAYMENT

All payments online are securely processed using Stripe payments.

RETURNS & REFUNDS

In the unlikely event that the goods delivered be either faulty, damaged or the wrong ones, we will either refund or re-send the (correct) goods. The complaint has to be lodged with us within 48 hours of receipt of the goods.

You will receive a refund, or your credit card will be refunded, no later than 30 days after Connemara Smokehouse receipt of returned goods.